Frequently Asked Questions

Is your store open for business?

Yes! The Nook Co. is open and ready to ship your order. Browse our collections and place your order anytime — we're excited to have you!

Do you ship internationally?

We currently ship within the United States. International shipping is something we're working on — check back soon or email us at hello@thenookco.shop to ask about your country.

How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery times vary depending on your location, but most orders arrive within 5-10 business days after processing.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

What is your return policy?

We want you to love what you ordered! If you're not satisfied, please contact us within 14 days of receiving your order at hello@thenookco.shop and we'll make it right.

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout.

I have a discount code — how do I use it?

Enter your discount code at checkout in the "Discount code" field and click Apply. The discount will be reflected in your order total before you complete your purchase.

How do I contact you?

We'd love to hear from you! Send us an email at hello@thenookco.shop and we'll get back to you as soon as possible.